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Common Issues & Solutions
Quick answers to the most common problems
I forgot my password - what do I do? +
Click "Forgot Password?" on the login page. Enter your registered email and we will send a secure reset link. The link expires in 30 minutes.
I did not receive the OTP +
Check your spam/junk folder first. OTPs expire in 10 minutes. Make sure you entered the correct email. Use the Resend OTP button or contact us on WhatsApp.
My account is locked or suspended +
Accounts are locked after 5 failed login attempts for security. Wait 30 minutes or contact our support team on WhatsApp to unlock immediately.
Google Login is not working +
Make sure you are using the same Google account you signed up with. Try clearing browser cache or using a different browser.
I signed up but cannot login +
Your account may need admin approval. Contact our support team on WhatsApp with your registered email and we will activate your account immediately.
I used the wrong email during signup +
Contact our support team via WhatsApp or email with your name and correct email. We will update your account within 1 hour.
Support Hours
Monday to Friday9:00 AM - 7:00 PM IST
Saturday10:00 AM - 5:00 PM IST
SundayEmergency only
WhatsApp24/7 available